Support
We offer a comprehensive support for the .vantronix Security Appliances including maintenance, competent services, and high-level support. Additionally, we offer support for running OpenBSD-based systems, migration, new installations, professional consulting and network planning and design.

Contact our customer support via email to support@vantronix.com or dial one of our international support phone numbers. Please sign up for a free account at my.vantronix.com to get a list of the international freecall numbers.

Germany and other countries+49 2405 8924 444

All .vantronix Security Appliances are offered with an included one-year update service for release updates and security, errata, and maintenance fixes. The passive update service provides access to our online customer area with access to the latest data and information. The active update service notifies you personally about the latest news like critical system updates.

All 64bit systems are sold with the HP ProLiant Care Pack by Hewlett-Packard. It includes 3 years 24x7 on-site service with a 4 hours reponse time (24x4x7) or reponse until the next business day (NBD).

Warranty and support for the .vtFW-EM series and the .vtFW-XL1 module is provided by .vantronix. Please also see the note about warranty and support for the .vtFW-XL1.

We offer general support contracts including security updates and system maintenance or even high-level support with high availability services, individual source customisations and guaranteed bug tracking. The .vantronix support matrix allows to select individual support options according to your individual needs. We are pleased to offer you a detailed selection of our support services.
  • Access to our service desk (de/en/fr) during the hours of business.
    • Monday to Friday 8:00h - 18:00h (business days)
    • 24x7 premium hotline
  • Guaranteed response times
    • Next business day (NBD)
    • 2 hours during the business hours
    • 4 hours during the business hours
    • 30 minutes
  • Direct contact to our specialists
  • Support call tracking
  • Partner and customer online areas and ticketing
  • Security patch support (remote access)
    • Basic: 1 week response time to security alerts
    • Extended: 1 day response time to security alerts
    • Premium: 4 hours reponse time to security alerts during regular business hours

We offer .vantronix product training for customers and partners targeting the qualified use and maintenance of the .vantronix Security Appliances.